Client Stories
Household testimonials and case notes from cold-storage mapping sessions and continuity reviews in Daegu.
Voices from mapped households
We had a Ledger in the study and another in a drawer my wife labelled "cables." The mapping session forced us to agree on names that actually mean something — "Study Ledger — long hold" instead of "the black one." She still teases me about the cables drawer, but she knows which page to open now.
I booked the spouse briefing because I was tired of pretending I understood our setup. The workshop used our real binder, not a slideshow. I would have liked one more hour on multisig — our setup is unusual — but I can explain our recovery order to our daughter now, which was the goal.
After we moved apartments, I assumed my wife remembered where the metal plate went. She did not. The continuity review caught two label errors and one outdated wallet we had already retired. Cost felt fair for avoiding a Sunday panic search.
The bilingual binder helped when my mother-in-law stayed with us for six months. She is not technical, but the Korean side of the location diagram let her know which cabinet was off-limits without asking every day. Min-jun was patient when she confused the safe with the filing cabinet — mild embarrassment on our part, not theirs.
Extended case: the Park household
The Parks contacted us after Mr. Park’s shoulder surgery. Mrs. Park had never opened the hardware wallet software and did not know which envelope in the home office matched which device.
Constraints: Three Trezor units, seed phrases split across a home safe and a parent’s residence in Gyeongsan, adult son abroad who might need orientation by phone.
Session work: We produced a wallet inventory without asset amounts, a location diagram with colour-coded shelves, and a one-page “first 30 minutes” sheet for Mrs. Park. The son received a separate appendix listing what he could verify remotely versus what required physical access in Daegu.
Outcome: Mrs. Park completed the spouse briefing workshop two weeks later. Continuity review scheduled for the following spring after the son’s visit.
Reservation noted: Mr. Park wished the session had included a pre-printed list of questions for his son — we added that template to our continuity kit afterward.
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